Practice Area
Consumer Disputes
Complaints before District, State and National Commissions for deficient services and defective goods.
Overview
How we can help
Consumer Commissions offer an effective remedy for defective goods, deficient services and unfair trade practices. We prepare complaints that set out the facts and evidence clearly, which matters greatly in these proceedings.
We regularly handle claims against builders, insurers, hospitals, banks and e-commerce platforms.
Matters we handle
- Delayed possession by builders
- Insurance claim rejections
- Medical negligence
- Banking & financial services
- E-commerce and product defects
- Unfair trade practices
Our Process
What to expect
- 01
Evaluate the claim
We review bills, correspondence and the service record to assess deficiency and value.
- 02
Legal notice
A notice to the opposite party often prompts settlement before filing.
- 03
File complaint
We file before the Commission with pecuniary jurisdiction, including through e-Daakhil.
- 04
Hearing & order
We argue the matter and pursue execution of the order for refund or compensation.
Legal Framework
Relevant Indian laws
Consumer Protection Act, 2019
Consumer rights and the three-tier Commission system.
Consumer Protection (E-Commerce) Rules, 2020
Duties of e-commerce entities and sellers.
FAQ
Common questions
A complaint should generally be filed within two years from the date the cause of action arises. Delay may be condoned for sufficient cause.
Consultations from ₹1,200
Speak with an advocate today.
Confidential advice by video, phone or in chambers. Most consultations are scheduled within 48 hours.